WHAT'S YOUR RETURNS POLICY?

We operate a no–quibble returns policy and if you return an item within 1 month of receipt, we’ll give you back the amount you paid for the item, no questions asked. The item must be sealed in its original packaging (you can open the shipping packaging of course). You're responsible to pay for the shipping required to return it to us.

When you return your item, make sure to include a note of your name and order number.

For up to 12 months from receipt of your order, you can still return items that are faulty due to a manufacturing defect, and we'll either replace or refund the item. Any defects deemed to be from general wear and tear may be replaced/refunded but this is discretionary and on a case-by-case basis.

WILL I GET BACK THE ORIGINAL SHIPPING CHARGES THAT I PAID IF I CANCEL MY ORDER?

If you are in the European Union and you cancel your order within fourteen days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any). If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days or if you only cancel part of your order (although you still have one months to return your goods and receive a refund for the cost of the goods).

HOW LONG DOES IT TAKE TO PROCESS MY RETURNS?

We try to process returns as quickly as possible, but it can take up to fourteen days when we’re very busy.

HOW DO I RETURN AN INTERNATIONAL ORDER?

The returns process for international orders is the same as for our customers in the UK. Please just send your returns to the address below. As soon as we’ve received it, we'll refund your original payment method and send you an email to let you know. Shipping costs may be refunded depending on your location.

WHERE SHOULD I SEND MY RETURNS?

If you are returning goods for refund or exchange please send them to:

CHILLIBEAN INTERACTIVE LTD
1 Richmond Gdns,
Newtownabbey
Co. Antrim
BT36 5LA
UNITED KINGDOM